We adhere to Dutch consumer protection laws, offering a 14-day cooling-off period for all online purchases. This means you have 14 days from the date of receipt to return your order without providing a reason.

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To initiate a return, please send an email to cozistudio.nl@gmail.com. We will then provide you with return shipping information. Return costs are buyer’s responsibility. We will deduct this amount from the refund.

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To qualify for a return, your item must be in its original condition – unworn, unused, with tags attached, and in the original packaging. Don’t forget to include your receipt or proof of purchase.

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Items returned without prior approval will not be refunded.

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If you have any questions about returns, feel free to contact us anytime!

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Damages

Please check your order upon delivery and reach out to us immediately if there is any damage, defect, or if you received the wrong item. This way, we can assess the situation and resolve it promptly. For any concerns, contact us and we’ll be happy to assist you!

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Refunds

We will notify you as soon as we receive and inspect your returned item, and inform you whether your refund has been approved. If it’s approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at cozistudio.nl@gmail.com.