top of page
Frequently Asked Questions
We strive to process your order as quickly as possible.
• Order Cut-off: Your order will be shipped within 1-3 business days. Please note that if our team is on holiday (dates announced on our homepage), shipping might be delayed.
• Shipping Carrier: We use PostNL for all our shipments.
• Shipping Times:
• Netherlands: Delivery typically takes 1-2 business days.
• Europe: Delivery typically takes 5-10 business days.
• United Kingdom: Delivery typically takes 5-10 business days
Please note that these are estimated delivery times and actual delivery may vary depending on circumstances beyond our control such as postal service delays.
Shipping Fees:
• Netherlands: €3.99 (Free shipping for orders over €20)
• Europe: €20 (Free shipping for orders over €75)
• United Kingdom: €20 (Free shipping for orders over €75)
We adhere to Dutch consumer protection laws, offering a 14-day cooling-off period for all online purchases. This means you have 14 days from the date of receipt to return your order without providing a reason.
To initiate a return, please send an email to cozistudio.nl@gmail.com. We will then provide you with return shipping information. Return costs are buyer’s responsibility. We will deduct this amount from the refund.
To qualify for a return, your item must be in its original condition – unworn, unused, with tags attached, and in the original packaging. Don’t forget to include your receipt or proof of purchase.
Items returned without prior approval will not be refunded.
If you have any questions about returns, feel free to contact us anytime at cozistudio.nl@gmail.com.
Damages
Please check your order upon delivery and reach out to us immediately if there is any damage, defect, or if you received the wrong item. This way, we can assess the situation and resolve it promptly. For any concerns, contact us at cozistudio.nl@gmail.com, and we’ll be happy to assist you!
Refunds
We will notify you as soon as we receive and inspect your returned item, and inform you whether your refund has been approved. If it’s approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at cozistudio.nl@gmail.com.
Need to get in touch? You can easily reach us by visiting our Contact Us page or connecting with us on our social media channels.
We accept the following payment methods:
• Credit cards: Visa, Mastercard, and American Express
• Debit cards
• iDeal
• PayPal
We prioritize secure payment processing to ensure your financial information is protected.
Our evil eye amulets are crafted with a variety of materials. While the iconic evil eye itself is primarily made from glass, we also incorporate plastic for certain designs. To complete the look of our amulets, we often use additional materials such as plastic beads, leather, or straw.
Our evil eye amulets come in a variety of sizes. To find the perfect fit for your style, please check the specific product page for detailed measurements.
Looking to delve deeper into Nevfactory products? Here are two ways to explore:
• Visit Nevfactory's website: Head over to Nevfactory's website to discover their full range of products and brand information.
• Contact Cozi Studio: We're happy to answer any specific questions you might have about Nevfactory products we carry. Feel free to reach out through our contact form or social media (links on our website).
Our Turkish bath towels are crafted from the finest natural fibers. We offer two luxurious options:
• 100% Cotton: Experience the classic softness and absorbency of our cotton towels. Choose from three enchanting designs: Cancun Waves, Ibiza Palms, or Antalya Sunset.
• 100% Bamboo: Indulge in the ultimate in luxury with our eco-friendly bamboo towel, Santorini Breeze. Known for its exceptional softness and natural cooling properties, it's a true treat for your skin.
Our Turkish bath towels come in two sizes to suit your needs:
• Large: 90 x 190 cm - This generously sized towel is perfect for wrapping up after a bath or shower. Its versatility extends beyond the bathroom as it's also ideal for beach days, serving as a soft and absorbent towel or a comfortable picnic blanket.
• Small: 45 x 90 cm - Our smaller towel is perfect for quick hand drying or as a smaller body wrap.
To keep your Cozi Studio Turkish bath towel soft, absorbent, and long-lasting, follow these care instructions:
• Machine wash: Use a gentle cycle with cold water.
• Detergent: Opt for a mild detergent and avoid using fabric softener or bleach. These can reduce absorbency.
• Drying: For optimal results, hang your towel to dry. If you prefer tumble drying, use a low heat setting.
• First wash: To maximize absorbency, consider soaking your new towel in cold water before the first wash.
Important: Always refer to the care label on your specific towel for precise instructions.
By following these simple steps, you can enjoy your Cozi Studio Turkish bath towel for many years to come.
bottom of page